Keep Listening

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Quick Tips

• When speaking with your customer, it's easy to focus on how you'll respond. This can sometimes be stressful, because you just can't find that perfect response.

• Take a breath. It's okay to keep listening. Pay attention and let them know they're being heard. As you do so, the right response will come to you.

• Listening is one of the most powerful things you can do for your customers.

Keep Listening

When speaking with your customer, it's easy to focus on how you'll respond. This can sometimes be stressful, because you just can't find that perfect response. Take a breath. It's okay to keep listening. Pay attention and let them know they're being heard. As you do so, the right response will come to you. Listening is one of the most powerful things you can do for your customers.